Evaluation of social impact measurement tools and techniques: a systematic review of the literature

Sally Kah and Temidayo Akenroye148 Views

Despite the availability of metrics for measuring social impact (SI), it can be difficult for organizations to select tools that fit their precise needs. To address this challenge, this study conducts a systematic literature review by using legitimacy theory as a point of departure. It examines tools that capture three dimensions of sustainability; social, economic, and environmental (SEE) and firm size.  The results show that most of the articles developed tools or frameworks to measure SI based on the triple bottom line of sustainability, SEE and firm size. However, there is insufficient evidence of their integration into practice. This work contributes to the legitimization of social enterprises (SEs) by using validated tools and frameworks to develop practical suggestions for SI measurement (SIM). Value as legitimacy is an important rationale for SIM, this study adds value through the development of a suitability framework. The framework enables SEs to identify the most appropriate tool for their purpose and size to establish legitimacy through impact measurement and reporting.